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General terms & conditions

Catacare BV

Read these terms and conditions attentively before you order goods by Catacare BV.

Security Catacare BV realizes that one of the biggest concerns people have when buying on the internet is security. That is why we have invested a lot of time and money in the best possible systems to ensure that your data remains secure.

Privacy

Catacare BV keeps information about its customers that have been collected such as first and last name and a e-mail address when ordering in order to fulfill the orders that have been made. Catacare BV will never sell, rent or lend its database to a third party. All information is lawfully obtained and in accordance with the provisions of the AVG (General Data Protection Regulation) of 27 April 2016 or better known as 'GDPR' which started on 25 May 2018. Privacy is very important so please read the following Privacy Policy attentively and carefully. This page contains a lot of information about your privacy and rights!

Prices

All prices are in euros and include VAT according to the current rate. We will try to maintain the price as advertised, but we reserve the right to change before placing an order.  Product prices in the shopping cart are excluding delivery costs. The shipping costs are calculated during the checkout process and depend on the size of the order and the destination.

Product Descriptions

Catacare BV tries to be as accurate as possible. However, Catacare BV does not guarantee that product descriptions or other content of this site are correct, complete, reliable, current or error-free. If a product offered by Catacare BV is not as described, your only remedy is to return it in unused condition. 

Under 18's

We take safety very seriously, especially when it comes to children. We therefore encourage parents to teach their children how to safely surf the internet. If you are younger than 18, you may use the Catacare BV store only with the help of a parent or guardian.

Delivery

Catacare BV aim to process your order as soon as possible. Generally we process orders placed on a working day before 12.00hrs on that day. However, during busy periods your order may not be processed until the next working day after it was placed. Delivery time for 'in stock' items depends on the destination country. For Europe, you can count between 3 to 5 business working days from receipt of order. However, it should be noted that occasionally our couriers experience operational difficulties and therefore this is not a guaranteed service.

Cancellation period

Customers have the right to cancel any order for stock items up to 14 working days after the day the goods were delivered. Cancellation must be given in writing by letter or email. The customer is responsible for returning the goods to Catacare bv at their own expense. Catacare bv will refund the goods from the order within 30 days of cancellation. The goods must be returned unused, in original packaging and fit for re-sale within 30 days from the cancellation. Failure to return them will mean that the customer is charged for them.

Complaints Procedure

All complaints should be addressed to:

Catacare BV

Edward Verheyestraat 21

8300 Knokke

Belgium

Alternatively you may email by [email protected], or by telephone on +32474/04.09.35.

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